IT Service Desk
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Service Desk
x4357
24/7 — itsupport@zoomlly.example
My open tickets
2
1 awaiting your reply
Avg. response
38 min
Last 7 days
CSAT (90d)
94%
+1.2 pts
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My recent tickets
| ID | Subject | Status |
|---|---|---|
| INC482310 | VPN disconnects from Boston office | Awaiting you |
| INC481998 | Request: GitHub Enterprise admin access | In review |
| INC481204 | Replace laptop battery | Resolved |
| INC480187 | Email rule misrouting calendar invites | Resolved |
Self-service
Knowledge base — top articles
- Connect to ZoomllyNet VPN from a personal device
- Set up email on iOS & Android
- Securely share files with external partners
- Recovering a lost or stolen device
- Onboarding checklist for new employees
- Reporting a phishing email
System status
| VPN & Identity | Operational |
| Email & Calendar | Operational |
| File shares (OneDrive) | Operational |
| Workday HRIS | Operational |
| ServiceNow ITSM | Degraded |
| GitHub Enterprise | Operational |
| Production Cloud | Operational |